Help at Home Manager

Title: Help at Home Manager

Location: 211 Smith Street, Sheridan, WY 82801

Reports to: Director of Operations

ESSENTIAL JOB FUNCTIONS

Program Leadership & Service Excellence

· Lead the Help at Home program to deliver reliable, high-quality, person-centered services that help individuals remain independent, safe, and connected.

· Build and maintain systems that ensure efficient operations and a consistently positive client experience.

· Drive program growth and innovation to meet evolving community needs and expand access to services.

· Work collaboratively across The Hub to ensure programs are aligned, responsive, and mission driven.

· Manage program resources responsibly to ensure long-term sustainability and maximum community impact.

· Support budgeting and planning processes that reflect The Hub’s priorities and commitment to service excellence.

· Provide program data and storytelling that strengthen grant funding and community support.

· Recruit, develop, and retain a team that is compassionate, skilled, and committed to The Hub’s mission.

· Foster a supportive, accountable work environment where employees feel valued, prepared, and empowered to succeed.

· Provide ongoing training and coaching to ensure staff are confident, capable, and delivering exceptional care.

· Serve as an active member of the Risk Management Team, supporting a culture of safety and continuous improvement.

· Additional tasks and responsibilities as needed to support the organization's goals and operations.

· Ensure clients and families feel informed, supported, and confident in the care they receive.

· Build strong partnerships with community organizations and professionals to enhance coordination and support for those we serve.

· Oversee and support Access Care Coordinator in the administration of the Wyoming Home Services grant, ensuring accurate reporting, compliance with grant requirements, and effective use of funds to maximize community impact.

· Assist with billing concerns and conflicts. This can include calling pay sources, updating client profiles to reflect accurate information, and collaborating with the finance department to ensure a smooth processing of claims

· Backup Access Care Coordinator with patient scheduling to ensure timely visits align with care plans.

· Coordinate appointment changes, cancellations, and reschedules as needed.

· Manage and update patient records in the Electronic Health Record (EHR) system.

· Prepare and organize documentation for patient admissions, discharges, and referrals.

Compliance, Quality & Accountability

· Ensure full compliance with all state, federal, and licensure requirements, maintaining a program that is audit-ready and trusted.

· Oversee multiple service lines (Medicaid Waiver, VA, and Private Pay) to ensure consistent, high-quality care delivery.

· Lead Quality Assurance efforts with a focus on continuous improvement and meaningful outcomes for clients.

· Contribute to risk management practices that protect clients, staff, and the organization.

Knowledge, Skills, and Abilities

· Coachable with a willingness to learn and adapt to a changing workflow.

· Knowledge of home and community-based services (Medicaid Waiver, VA, private pay) and regulations, ensuring compliant, high-quality care.

· Strong leadership, team development, and operational management skills, including problem-solving and process improvement.

· Solid financial and analytical abilities, including budgeting, resource management, and using data to drive performance.

· Excellent communication, collaboration, and relationship-building skills with clients, staff, and community partners.

· Strong organizational, documentation, and technology skills, with attention to detail.

· Flexible, solutions-oriented mindset with the ability to adapt in a dynamic environment.

Physical Demands

· Frequent sitting, standing, walking, and transitioning between locations throughout the day.

· Ability to drive to client homes, community partners, and program sites.

· Occasional lifting, carrying, and moving of materials or equipment up to 25 pounds.

· May require assisting with or demonstrating tasks related to client care in home settings.

· Ability to use a computer and standard office equipment for extended periods.

· Must be able to respond to urgent situations and adapt to changing environments or schedules as needed.

Minimum Qualifications

· Combination of education and experience required to qualify as a Home Health Agency Administrator (upon hire or within a reasonable timeframe).

o Bachelor’s degree and 3 years of healthcare experience, or

o 6 years of proven healthcare and supervisory experience

· Valid driver’s license with a safe driving record.

· Ability to pass a Central Registry and Division of Criminal Investigations (DCI) background check.

· Ability to provide a current, clean Motor Vehicle Department (MVR) report.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Senior Citizens Council is an equal opportunity provider and equal employment opportunity and at-will employer.

For more information and to apply please visit our website at www.thehubsheridan.org or you can submit your cover letter, resume, and application to hr@thehubsheridan.org.