Climbing lead

POSITION SUMMARY
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening the community through youth development, healthy living, and social responsibility.  Under the guidance and supervision of the Camp Director, the Climbing Lead is responsible for providing direction for the staff, members, and program, implementing the program curriculum, and providing a quality experience to members that focus on the Y values.
 
The person will be responsible for the YMCA climbing wall's successful daily operations in member services, safety, and maintenance. This person is also responsible for continuous high-quality customer service, which includes, but is not limited to: meeting internal/external customer needs and presenting a positive attitude toward the YMCA, its staff, and its programs.
 
Part-time (15-20 hours per week), flexible to meet requirements of the position including evenings and weekends.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Climbing Lead expected to fulfill the following functions:

1. Provide excellent customer service by engaging, listening, asking questions, and providing accurate information to our customers.
2. Ensure Climbing Wall operations in the areas of: safety, policies, procedures, programs, and classes in cooperation with the Afterschool/Camp Director.
3. Regularly and actively seek feedback from staff and climbers on route quality, potential safety issues, and other relevant issues.
4. Creating and ensuring climbing wall schedule, coordinating any subs, making sure the climbing wall is manned during classes and open climb.
5. Supervise Climbing Class Instructors, Route Setters, Monitors and Volunteers; coordinate subs; create schedules; updating contact lists of all Climbing Wall staff
6. Help create new programming, with a focus on outdoor climbing, birthday parties and specialty climbing camps/programs in cooperation with the Afterschool/Camp Director.
7. Ensure all Y cleaning procedures and policies are maintained.
8. Uphold inspection standards for all Climbing Wall equipment; maintain inspection and safety documentation, and retire equipment as needed.
9. Keeping up‐to‐date on safety and lesson trends
10. Ensure the climbing wall area is properly maintained by climbing wall staff; reporting any equipment/facility problems to the Afterschool/Camp Director.
11. Assist in, scheduling, developing and evaluating climbing walls.
12. Participate in program meetings, family nights and program events.
13. Completes incident/accident reports when necessary 

• At least 18 years of age.
• Alarm/Emergency Procedures training within 30 days of hire and biannually after that.
• CPR, First Aid and Child Abuse Prevention training within 30 days of hire and biannually thereafter.
• New Employee Orientation and other alternative training within 30 days of hire.
• Preferred 1 year climbing experience, or equivalent training

• Must be able to lift up to 45 pounds using proper technique 
• Proven sound judgment and excellent problem-solving skills to prevent possible dangers and to handle unforeseen incidents or accidents
• Must be able to climb a 5.9 rated climb safely using/demonstrating proper technique

• Membership: FREE Individual membership, with discounts on other membership tiers.
• Programs: First Camp Session FREE – 50% off subsequent sessions
• FREE training including CPR certification
• Employee Assistance Program: Services include face to face counseling, financial coaching, legal counseling and virtual counseling

• Welcoming: The YMCA is open to all people and creates spaces where people can belong. 
• Genuine: The YMCA values people for who they are and encourages them to be true to themselves and others. 
• Hopeful: The YMCA believes in people's ability to inspire a brighter tomorrow. 
• Nurturing: The YMCA is with people on their journey to develop their full potential. 
• Determined: The YMCA works relentlessly to strengthen communities. 
• Respect: The YMCA sees all people as equal in worth and value. 
• Responsibility: The YMCA is accountable for actions and impact. 
• Caring: The YMCA is guided by caring, honesty, respect, and responsibility. 
• Diversity, equity, and inclusion: The YMCA strives to ensure that everyone has the opportunity to reach their full potential.