Cafe manager

Position Overview: The Manager at Java Moon Station is responsible for leading daily operations, developing team members and ensuring an exceptional customer experience. This role requires a strong, engaged leader who sets the tone for the team by working alongside them, upholding our values and mission and creating a culture of accountability, consistency and community.

Compensation: Range $48,000-$55,000 a year. Bonus opportunities after 6 months.

Job Description:

1. Values and Mission

a. Work by Java Moon’s core values and mission statement at all times. Work should reflect all values and goals for the team.

2. Front of the House Leadership- Be present and engaged on the floor with coworkers to guide, coach and support the team. Work behind the bar to cover rushes and maintain operational flow. Strategically scheduling yourself shifts with different baristas/opening and closing to determine how staff is performing. Working directly with your team members will give you the opportunity to see what is happening up front. Maintaining a strong presence ensures your team is supported and customers are cared for.

3. Bakery- work closely with the Bakery Manager on food quality and efficiency. Train in the kitchen so you are able to perform bakery tasks as needed.

4. Team Management and Communication

a. Taking care of day-to-day operations of the baristas , using our values and mission to communicate to the team on a regular basis.

i. Weekly Schedule-

1. Schedule posted by 5pm Wednesdays for 2.5 weeks in advance.

ii. Manage time off requests/ sick calls and shift coverage

1. Track barista attendance

2. Help assist in finding coverage if we are short staffed or someone calls in sick. If no coverage is found it is your responsibility to cover the shift. Regional Manager will cover shifts only if absolutely necessary.

iii. Team Communication

1. Partner with other managers to send a weekly Team Update on Mondays by 5pm. You are the primary communicator between management, baristas & bakers. This is a very important task. Ensure team members read and stay informed on all updates.

2. Work with baristas on quality control, conflict management, customer service skills and efficiencies.

iv. Coaching and Development

1. Train and Coach baristas on:

a. Customer service standards

b. Workflow

c. Quality Control

d. Conflict Resolution

2. Provide timely, and constructive feedback to team members that need help support improvement.

3. Communicate and coordinate with other management staff.

4. Recognize employee birthdays and achievements.

5. Report any interpersonal conflicts or issues that can’t be addressed to Regional Manager.

v. Policy and procedure manuals

1. Assist in developing and maintaining

a. Opening and closing procedures

b. Cleaning checklist

c. Prep lists and daily workflow lists

2. Continuously look for ways to improve efficiency and consistency. Recommend updating policy and procedures for The Station as necessary.

5. Inventory Management and Ordering

a. Maintain accurate inventory levels to avoid shortages or overstock.

b. Perform weekly ordering for all supplies.

c. Merchandise-Assist with counting, labeling/pricing and placing merchandise out on the floor.

d. Print orders and post on a clip board so everyone can see what was ordered but has not arrived yet.

i. Assign/ put supplies away- within 1-2 days of arrival. Checking in boxes of supplies when they arrive- marking them off on the sheets to ensure everything arrived in good order.

ii. Submit for credits if anything is damaged or missing.

6. Quality Control & Food Safety

i. Obtain/maintain ServeSafe designation and follow food code at all times.

ii. Work with health inspector on any issues during inspections

iii. Ensuring that every drink and every food item goes out consistently and correctly EVERYDAY. Work with baristas on strategies to remain consistent with as little waste as possible.

iv. Hold all staff accountable for following food code including but not limited to- wearing gloves, washing hands after touching their phone, taking their aprons off for non-food related tasks.

b. Hiring and Training

i. Assist in hiring, onboarding and termination processes.

ii. Ensure baristas are trained with consistency and accuracy.

iii. Evaluate performance of front of house staff.

c. Customer Experience

i. Ensuring baristas are practicing exceptional customer service at all times and holding them accountable.

ii. Train staff to use Java Moon’s Value and Mission to create meaningful and positive customer interactions.

iii. Address customer concerns promptly and professionally.

7. Cleaning and Maintenance

a. Ensure equipment is being maintained and cleaned properly by following weekly and monthly checklists.

8. Marketing and Community Engagement

a. Manage and organize donation and promotion requests from the community.

b. Present opportunities to the management team for approval.

c. Suggest community engagement ideas to management.

You are the key person to Java Moon Station’s success and we are pleased to have you on board. You are required to work 1-3 barista shifts a week to stay actively engaged on the floor.

Other Benefits

● 2 weeks paid vacation after 90 days. Must be taken by December 31, 2026. If you leave employment you forfeit any unused vacation.

● Paid leadership and industry training.

● 1 paid meal and shift drink a day

Apply online at https://www.javamooncoffee.com/join-our-team