Information Specialist (Part-Time, 24hours or less)

Information Specialist (Part-Time, 24hours or less)
$15.50 an hour Depending on Experience

Are you organized, friendly, and ready to make a difference? Join The Hub on Smith as an Information Specialist! Be the first point of contact for our community, assist with customer service and administrative tasks, and support a team that values professionalism and collaboration.

About Us:
The Hub on Smith provides comprehensive services that promote independence, quality of life, and dignity. We work closely with our community to ensure that those we serve receive the best possible care, support and resources.

What We Offer:

• Impact – Be the first point of contact for visitors and patrons, helping them access programs and services that make a difference in their lives.
• Growth – Gain experience in customer service, administrative support, and front desk operations, with opportunities for ongoing training and skill development.
• Collaboration – Work as part of a supportive, team-oriented organization that values professionalism, respect, optimism, collaboration, and service excellence.

• Provides a consistently welcoming, professional, and helpful first impression for all visitors and callers.
• Communicates respectfully and professionally with patrons, coworkers, and supervisors at all times.
• Accurately directs patrons to appropriate programs, staff, or locations within the building.
• Maintains an organized, efficient, and well-functioning reception area.
• Ensures the lobby and public spaces are clean, presentable, and inviting throughout the day.
• Assists patrons with activity and program registration in a timely and accurate manner.
• Works collaboratively as part of a team to support daily operations and patron needs.
• Completes employee orientation and participates in required ongoing training and professional development.

• Demonstrates strong knowledge of The Hub on Smith’s programs and services and shares information clearly and accurately.
• Provides appropriate referrals to patrons based on identified needs.
• Collaborates with Fun & Wellness staff to keep bulletin boards content up to date.
• Accurately tracks patron pickup of the quarterly Hub newsletter using established systems.

• Completes clerical and administrative tasks accurately, efficiently, and on time.
• Enters data into computer systems with attention to detail and minimal errors.
• Collects and submits weekly menu information and other required updates to media outlets by established deadlines.

• Accurately processes financial transactions using the point-of-sale system (Square).
• Maintains accurate records and handles patron and financial information responsibly.

• Opens and secures the building daily in accordance with established procedures.
• Identifies and immediately reports health or safety concerns involving individuals or programs to a supervisor.
• Strictly adheres to confidentiality policies and procedures at all times.
• Additional tasks and responsibilities as needed to support the organization's goals and operations.

• Coachable with a willingness to learn and adapt to a changing workflow.
• Knowledge of patron service principles and basic front desk or administrative operations.
• Strong organizational and time-management skills with attention to detail.
• Basic computer skills, including data entry and use of office software and spreadsheets.
• Ability to communicate clearly and professionally with the public, staff, and partners.
• Ability to accurately handle financial transactions and use a point-of-sale system.
• Ability to maintain confidentiality and follow policies and procedures.
• Ability to identify and report safety concerns promptly.
• Ability to work independently while contributing positively to a team environment.

• Frequently sits, stands, and walks throughout the workday.
• Frequently communicates verbally and in writing with patrons and staff.
• Regularly uses hands and fingers to operate office equipment such as computers, phones, and point-of-sale systems.
• Occasionally bends, reaches, stoops, or twists while performing job duties.
• Occasionally lift, carry, push, or pull items weighing up to 25 pounds (such as office supplies or program materials).
• Requires visual acuity to read screens, printed materials, and signage.
• Requires the ability to hear and respond to conversations and phone calls, with or without assistive devices.

• High school diploma or equivalent required.
• One year of experience in patron service, front desk, administrative support, or a related role preferred.
• Basic computer proficiency, including data entry and use of email, spreadsheets, and office software.
• Ability to communicate clearly and professionally with the public and coworkers.
• Ability to handle financial transactions accurately.
• Ability to maintain confidentiality and follow established policies and procedures.
• Ability to work independently and as part of a team.